Returns & Exchanges
At NCF Living, we want you to be completely satisfied with your furniture purchase. If your new pieces aren't quite right for your home, our straightforward returns policy ensures a hassle-free process within 14 days of delivery.
Notify Our Team
Contact our customer service department via email or phone within 14 days of receiving your order to initiate your return request.
Prepare the Item
Ensure all furniture is disassembled, if applicable, and placed back in its original packaging to prevent damage during transit.
Schedule Collection
Our team will coordinate with our specialized two-man delivery partners to arrange a convenient time to collect the items from your property.
Quality Check and Refund
Once the items arrive back at our warehouse and pass a quality inspection, we will process your refund to the original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing